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Chat history with your customer support agent from europcar.com
created on 03.25.2017
You15:34
if I choose a car and checked out the price online, do I still need a credit card when I get my car ?
Customer support agent - Melissa - #11322115:35
Welcome to Europcar, my name is Melissa.
Customer support agent - Melissa - #11322115:35
Yes, we need the same credit card that you made the booking with to block a deposit amount.
Customer support agent - Melissa - #11322115:36
The deposit will be blocked or taken at the moment of pick up from the same card used to place the on line booking and refunded once the vehicle has been returned and inspected that it's in correct conditions
Customer support agent - Melissa - #11322115:36
The deposit will be 300 EUR
You15:37
is the amount fixed for all car types ?
You15:37
and do you accept credit cards that come without a security chip ?
Customer support agent - Melissa - #11322115:37
It is fixed for all amount of vehicles.
Customer support agent - Melissa - #11322115:38
All type of vehicles, I am sorry
Customer support agent - Melissa - #11322115:38
Yes, we accept all types of credit card.
You15:39
will the refund going to immediate after drop off or after couple days ?
Customer support agent - Melissa - #11322115:39
The refund is after a couple of days depending on your bank.
You15:40
ok thank you so much